Latest Kuda Bank Recruitment [year] positions for candidates who are willing to work with a fintech. Submit your application for the ongoing Kuda Bank Vacancies before the application deadline. Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.
To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
Available Kuda Bank Recruitment [year] Positions Today:
1.) Quality Assurance Specialist
Location: Lagos
Responsibilities
- Participate in the design of interaction monitoring formats and quality standards regularly updating where required
- Conduct timely and objective performance evaluations across all the interaction channels within the CX team
- Provide quality evaluations via remote monitoring of calls (recorded and live calls), live chats, emails, social media channels, ensuring quality delivery on every Analyst-customer interaction
- Use quality monitoring data management tools to compile and track performance at team and individual level
2.) Call Centre Agent – Live Chat
Location: Lagos
Responsibilities
- Act as the first point of contact to customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
3.) Call Centre Agent – Email
Location: Lagos
Responsibilities
- Act as the first point of contact to customers working across multiple interaction channels.
- Resolve customer issues within the scope of existing service levels
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
4.) Call Centre Agent – Voice
Location: Lagos
Responsibilities
- Proactive sale of the bank’s products and services via the telephone
- Meet predefined sales and cross – sell targets
- Attend to customer enquiries about the bank’s products and service offerings
- Carry out onboarding calls to assess level of service satisfaction and cross – sell opportunities
- Build relationships, earn trust and buy – in from customers in order to get referral business and retain customer loyalty.
- Follow up on sales lead to ensure fulfilment
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5.) Lead, Support & Service Management
Location: Lagos
Roles & Responsibilities
As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:
- Analyzing existing IT systems and providing improved solutions
- Establishing the resources required for projects and presenting findings to upper management
- Collaborating with technical staff to create strategic plans to deliver services
- Analyzing clients’ issues and developing plans to mitigate them
- Scheduling upgrades and replacements of software and hardware
- Overseeing the acquisition of new technology
- Hiring and training new staff
- Keeping abreast of developments in the technological and management sectors
- Delivering in a fast-paced, rapidly changing environment
6.) HR Data Analyst
Location: Lagos
Roles & Responsibilities
- Provide first-line support to Kuda Academy and HR when required
- Compile for various departments within the cross-functional teams MIS & Score cards, training analysis, updating and reporting.
- Setup, collect and analyze data from various regions and departments.
- Possess proficiency in data operations i.e. analytics to measure and drive operational and commercial performance.
- Review monthly learning data from various departments across the company.
- Document, prepare, review and analyse summaries and reports for the academy.
- Possess competence in designing, editing, and assisting with the preparation and finessing of PowerPoint presentations.
7.) E-Learning Officer
Location: Lagos
Roles & Responsibilities
- Manage the implementation of the LMS including relevant integration with existing systems and/or processes.
- Develop communication/engagement strategy to support the usage of learning platforms.
- Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Create innovative and interactive e-Learning content as required by the business.
- Ensure proper deployment of and daily operation, use, and configuration of the LMS.
- Design and manage the LMS interface for all users and to ensure user-friendliness of the LMS.
- Write and maintain technical procedures and policy documentation to ensure the security and integrity of systems/networks.
Application Closing Date
Not Specified.
How to Apply for Kuda Bank Recruitment [year] Positions
Kindly follow the procedures below to submit your application at Kuda Bank Job Portal:
- Go through the job listings above to find a suitable position.
- Follow the ‘click here to view details’ link below the listed vacancy.
- Carefully read the job functions and requirements in order to ascertain your eligibility.
- Proceed to the application section and click the ‘Click Here to Apply Online’ link to submit your application.
- Wait for the British Council to shortlist candidates and invite you for aptitude test or interview.
If you have any other enquiry about Kuda Bank Recruitment [year], do not hesitate to post your questions in the comments section.
